Anydesk Not Connected

01-05-2021 by



security permissions connection problem rights crash

Anydesk Not Working

If they knew when you were going to make the connection and had a fast enough supercomputer and had access to your ISP or the ISP of the computer on the other end. It would be better for you to understand that AnyDesk will not perform better if your network connection is very weak or poor. Make sure your internet connection is fast so that you are not going to face any issues at all. If you are in the low network, then AnyDesk will disconnect automatically without even notifying you.

Note: For access problems on macOS see: Security Permissions on macOS

Installation

Note: AnyDesk is available for macOS 10.11. or later.

MacOS 11 Big Sur and newer and Apple Silicon devices are only supported on AnyDesk 6.1.0 for macOS or newer.

CannotOlder Versions of AnyDesk that supports macOS 10.10 can be found here

There are currently two installation modes for AnyDesk for macOS, A) a full installation and B) a portable installation:

A) The full installation installs both the AnyDesk client as well as the AnyDesk Services which is required to use features such as being able to connect to the macOS AnyDesk client while the user account has been switched or logged out of. To do full installation, simply click the orange 'Install Now' tile in the main AnyDesk window and accept the Terms and Conditions.

B) On the other hand, the portable installation only installs the AnyDesk client. To do so, simply drag & drop the AnyDesk application within the .DMG file to the Applications folder on the macOS device. To convert the portable installation to a full installation, simply click AnyDesk in the top global menu bar and select Install AnyDesk Service....

Session Request and Accept Window

Accept Window on macOS

The accept window is displayed for incoming clients during session request. Applied to the accept window are client details and available permissions.

Default incoming client permissions:

  • Allow to control my computer`s keyboard and mouse
  • Allow to access my computer`s clipboard
  • Allow to use file manager
  • Allow lock my computer`s keyboard and mouse
  • Allow to lock desktop on session end

Disabling all options in settings or during session creates a passive remote device.


Anydesk Not Connected To Server

Start file manager by Browse Files

File Manager

Click 'Browse files' to start the File Manager session.

Note: network drives and UNC paths are not yet supported.


User Interface on macOS

User Interface

Set interface options:

  • Set language
  • Ask for comment after session
  • Show AnyDesk ID instead of Alias
  • Open address book on startup


Audio

MacOS does not support audio transmission.


macOS Shortcuts

In the macOS 'User Interface'-menu, it is possible to choose whether keyboard shortcuts are executed locally or on the remote system.

Additionally, it provides a 'Host Key' (Right Command) that, when held down, forces all shortcuts to execute locally.

Server


See also: Keyboard Shortcuts


Uninstall AnyDesk

To uninstall AnyDesk for macOS:

  • Move AnyDesk from the 'Applications' folder to Trash
  • Delete the ~/.anydesk/ and /etc/anydesk/ folders for standard AnyDesk clients
  • Delete the ~/.anydesk-ad_<prefix>/ and /etc/anydesk-ad_<prefix>/ folders for custom AnyDesk clients
Note: Please note that deleting the above folders will permanently delete the AnyDesk-ID and Alias registered to that AnyDesk client and cannot be restored unless a backup has been made. Please see AnyDesk_ID_and_Alias






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