Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.
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This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…
Fixes to try
The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.
Sky go app won't pause? Basically the title. The app will load on my chromebook but for some odd reason when playing movie or show it won't pause.
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Method 1: Close the Cisco VideoGuard Monitor process
Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.
a) If you are on Windows:
- Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
- Right click the CiscoVideoGuardMonitor process and click End task/End Process.
b)If you’re using a Mac computer:
- On your desktop, click Go, then click Utilities.
- Double click Activity Monitor.
- Click CiscoVideoGuardMonitor, then click the quit button.
Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.
Method 2: Temporarily disable your firewall
It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)
If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.
*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.
Method 3: Completely reinstall your Sky Go app
When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.
a) If you’re using Windows
- Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
- Under View by, click Large icons.
- Click Programs and Features.
- Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
- Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
- Go to Local > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
- Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
b) If you’re on Mac
- On your desktop, click Go and click Applications.
Remove the Sky Go app.
- Go back to your desktop, then click Go and click Go to Folder.
- Type “~/library” and click Go.
- Go to Cisco, then remove the VideoGuardPlayer folder.
- Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.
Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.
You may also want to read…
Wondering how to get Sky Go working on a Chromebook? Here’s how to – no HDMI cable required!
A Chromebook is a great alternative to a regular laptop and they often come at much more reasonable prices. Light, compact and easy to transport, the Chromebook is a great device for anyone on the move.
Sky Go is a fantastic app which provides Sky TV customers the ability to watch all their favourite shows on the move. Multiple devices can also be in use under the same roof – that way everyone’s happy.
So, here’s a look at whether it’s possible to get Sky Go working on a Chromebook.
Does Sky Go work with HDMI cables?
Unfortunately, Sky Go subscribers can’t plug an HDMI cable into a laptop or mobile device and hook it up to a bigger screen.
This is similar to the fact that when watching Sky Go, viewers are unable to take screenshots of a show. Overall, it seems that unless the Sky Go app is installed on the device screen you’re watching, you can’t view the content.
Sky Go Chromebook HDMI
Sky Go App On Chromebook Laptop
Thankfully, for anyone with Sky Go and a Chromebook, things are quite straightforward.
The Chromebook is compatible with apps from the Google Play Store. So, head to the Google Play Store to download the Sky Go app. Once installed, log into your Sky Go account and you should be able to watch Sky Go content without a hitch.
The only downside is that an HDMI cable cannot be plugged into the Chromebook to watch on a bigger screen.
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What about Sky Go and a Google Chromecast?
Based on the fact that Sky Go is incompatible with HDMI cables and doesn’t allow screenshotting, many would assume that the app wouldn’t work with casting devices, either. But, there is a workaround for Chromecast users.
- Firstly, open the Sky Go app on your computer.
- Ensure that Google Chrome is installed on your computer and that the Sky Go launcher is up to date.
- To cast to a Chromecast, pick something to watch on your Sky Go via the app.
- Open Google Chrome and select the ‘Google Cast’ option (this is in the top right-hand corner of the browser page) which should show a drop-down of the available devices in your home.
- Select the option under ‘sources’ to cast the ‘entire desktop’ which is the option to go for rather than just casting your current tab.
Which other devices can I watch Sky Go on?
List Of Chromebook Apps
Sky Go is a great app which comes along with any Sky TV subscription package. The app can be downloaded on both iOS and Android mobile devices.
Bigger devices such as an Android TV support the Sky Go app as well as laptops, PCs and Chromebooks.
The main issue that Sky Go customers have had is getting the content onto a bigger screen. Without HDMI capabilities, for now, viewers will have to watch on smaller screens.
Alternatively, see our guide on getting Sky Go up and running on an Amazon Fire TV Stick. With a Firestick, Sky subscribers can enjoy content on the big screen.
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